About this Policy

Intrepid takes its data protection and privacy responsibilities seriously.

Please read the following privacy policy (Privacy Policy) to understand how we use and protect the personal information you provide to us, or we receive and collect when you use our services, including how we collect it, and what we do with it, as well as some of the steps we take to safeguard your personal information. We hope that this will help you make an informed decision about sharing personal information with us.

This Privacy Policy may be updated from time to time to keep it up to date with legal requirements and the way we operate our business. You are responsible for reviewing this Privacy Policy periodically and informing yourself of any changes to this Privacy Policy. We suggest that you check back regularly to review any changes. If we make significant changes to this Privacy Policy, we will seek to inform you by notice on our website or (where applicable) email.

Who is Intrepid?

We are part of a wide group of companies and references to ‘Intrepid’, 'Intrepid Group’, ‘we’, ‘our’ and ‘us’ means Intrepid Group Pty Limited and each of our affiliates and branded partners forming part of our group, including Intrepid, Urban Adventures, Wildlands Trekking, Haka Tours and ANZ Nature Tours. It also includes our local destination management companies (Destination Management Companies) forming part of the Intrepid Group, who operate and run our tours worldwide, along with tours and travel services operated by our partners.

For the purposes of relevant data protection laws (including each of the EU and UK General Data Protection Regulation (EU/UK GDPR)), the Intrepid entity with whom you contract will be the primary controller of your personal information (for example, if you are a visitor to our website or sign up to purchase one of our trips, the Intrepid entity operating the relevant website or trip; or you are a supplier or travel agent, the Intrepid entity to whom you provide services).

You can find out more about Intrepid and our various brands and companies that comprise the Intrepid Group at https://www.intrepidgroup.travel/our-brands and https://www.intrepidgroup.travel/our-brands/other-partners or by contacting us using the information in the contact us section below.

References to ‘related overseas entities’ in this Privacy Policy refer to our related overseas bodies corporate referred to at www.intrepiddmc.com/aboutus.

This is Intrepid's principal external facing privacy notice, and applies to all persons whose personal information is processed by Intrepid (save for Intrepid employees). As well as applying to our interactions with all of our customers, suppliers and business partners, this Privacy Policy also applies to all information collected over this website (www.intrepidtravel.com) and all other websites, platforms and mobile apps operated by Intrepid and any other online platforms (such as our partners’ websites and social media where we offer online travel-related services).

However, you should also review the online policies of the company that you engage with, where they may have separate notices on how they protect your information, to satisfy yourself as to the way in which they process and handle your personal information.

Financial Information

We also integrate with third party service providers (such as Worldline and Ayden) and payment gateways (such as Stripe) to facilitate payments between you and us and our partners and tour operators and agents, as applicable. These service providers share payment information so we can administer and handle your travel services reservation or tour. All of our third-party payment providers who process payments on our behalf are required to be PCI DSS compliant.

In the majority of cases, to make a payment via credit card for your tour / travel services, you will use the secure online booking engine on the relevant website or platform that you are using or you will call your booking agent directly. In some limited cases you may provide us with your credit card details over the phone; for example if Intrepid needs to provide you with a refund, your bank details may be collected and recorded by us for the purposes of providing the refund only.

We ask that you do not email or send in writing your payment card details to us or any of our partners at any time.

We are not responsible for the privacy practices of third party vendors and providers, including payment providers, so you should review any privacy policies of those third party vendors and providers to satisfy yourself as to how they protect and handle your personal information.

With your consent, your calls with us, if any, may be recorded, and/or monitored for quality control, coaching and/or training and customer service purposes that assist in addressing your inquiries. As part of the recording, we may collect information such as the identity of the caller, the date and time of the call and the subject and resolution of the issue. For clarity, any financial information that may be provided during a telephone call is not recorded or logged by Intrepid.

Complaint to the Data Protection Authority

If you have any concerns or complaints about how we are collecting or processing your personal information, you can complain to your local data protection authority. We would ask that you first contact us to seek to resolve the concern or complaint in the first instance.

If you are in the UK/EU, please follow this link to locate the data protection authority most relevant to you: https://edpb.europa.eu/about-edpb/board/members_en

If you are in Australia, you may contact the Privacy Commissioner at the Office of the Australian Information Commissioner (www.oaic.gov.au/).

Making an Enquiry or Booking a Trip

We will collect certain information from you when you make an enquiry or book a trip with us. Depending on your interaction with us and what products and services you use, typically we collect the following personal information:

• your full name, date of birth, gender (i.e. male/female/other), title, postal address, phone number, email address, next of kin, dietary requirements, height and weight, travel insurance details, passport details (including nationality and city of birth) and passport scan;
• we may also ask for medical / health information, such as pre-existing medical conditions, vaccination status or if you have a disability, medication that requires refrigeration, and food allergies etc., some of which is considered sensitive information or special category data under relevant data protection laws; and
• any additional information you provide during the booking process to check if a trip is right for you, which may include personal information.

We also process and store records of the products and services you have enquired about or purchased from us, as well as collect and process information relevant to your booking (such as flights and accommodation details) that you have not booked through Intrepid, where this information has been passed to us by our partners and/or third parties.

If Intrepid is offering visa support or assisting you with applying for a visa in countries such as Iran, Russia, China, etc. you may be asked to provide additional information, including for example, your occupation, your father’s personal information, marital status, your spouse’s personal information, your children’s personal information, employment and education history and social media tags.

When you visit one of our websites, we also collect your technical identity data (including IP addresses, browser type and versions, other technology on the device that you use to access our websites, some of which is collected automatically), as well as information about your usage of our websites as you and others browse our websites (see our separate “Cookies” policy for more information).

Financial Information

We also integrate with third party service providers (such as Worldline and Ayden) and payment gateways (such as Stripe) to facilitate payments between you and us and our partners and tour operators and agents, as applicable. These service providers share payment information so we can administer and handle your travel services reservation or tour. All of our third-party payment providers who process payments on our behalf are required to be PCI DSS compliant.

In the majority of cases, to make a payment via credit card for your tour / travel services, you will use the secure online booking engine on the relevant website or platform that you are using or you will call your booking agent directly. In some limited cases you may provide us with your credit card details over the phone; for example if Intrepid needs to provide you with a refund, your bank details may be collected and recorded by us for the purposes of providing the refund only.

We ask that you do not email or send in writing your payment card details to us or any of our partners at any time.

We are not responsible for the privacy practices of third party vendors and providers, including payment providers, so you should review any privacy policies of those third party vendors and providers to satisfy yourself as to how they protect and handle your personal information.

With your consent, your calls with us, if any, may be recorded, and/or monitored for quality control, coaching and/or training and customer service purposes that assist in addressing your inquiries. As part of the recording, we may collect information such as the identity of the caller, the date and time of the call and the subject and resolution of the issue. For clarity, any financial information that may be provided during a telephone call is not recorded or logged by Intrepid.

Marketing and Other Interactions

We collect the following personal information from you for marketing purposes (as more fully described below):

• when you subscribe to the newsletter, we will collect your full name, country and email address.
• via our preference centre, we will collect your phone number, date of birth, postcode/zip code, residential state and your travel preferences.
• if you request a brochure, we will collect your full name and postal address.
• if you enter a competition directly with Intrepid, or via one of Intrepid's external partners, or click through on an Intrepid advertisement, we may collect your full name, country, zip code, email address and phone number, as well as your travel preferences.
• when you click on an Intrepid advertisement via a third party, some of this information may pre-populate from an account you may have with that third party.

The Intrepid Foundation

We operate a non-for-profit foundation known as the Intrepid Foundation, more information on which is set out here
https://www.intrepidtravel.com/about/intrepid-foundation. Depending upon your engagement with the Foundation, we will collect and process your personal information. For example, if you subscribe to the Intrepid Foundation newsletter, or link a challenging trip to any fundraising campaign or activity, we may collect your full name, date of birth, postal address, telephone number and email address. If you make a donation to the Foundation, we may additionally collect and process your country location and donation amount, including as may be required for one of our partners.

Why do we collect your information?

We collect, hold and handle your personal information for a variety of business purposes (further information on each of which is set out below), including to:

• provide you with our and our partner travel products and services, administer your reservations and tours, manage your booking account settings (if you open an Intrepid user account), and generally administer and manage our customer relationship with you;
• if you are a business partner, supplier or agent, manage our business relationship with you;
• if you subscribe or donate to the Intrepid Foundation, identify and tell you about causes we think you may be interested in, including sending email newsletters (where permitted by you) or sending printed materials to your postal address;
• contact you and process your communications with us, for example, to respond to your queries or complaints, or if we need to tell you something important, or invite you to complete a booking (e.g. if you have started but not finished a tour reservation online);
• generally improve our products and services and your user experience with us;
• comply with our legal obligations and assist government and law enforcement agencies or regulators; and
• carry out our marketing activities, including identify and tell you about other travel related products or services that we think may be of interest to you, process feedback forms and other similar communications.

Making an Enquiry or Booking a Trip

We use your personal information to arrange and provide you with the products and services you have requested and booked. This includes booking any flights, transportation, accommodation and activities. The following will provide more insight into these purposes:

• We may collect your personal information from someone you have a relationship with (such as a friend or family member).
• Your personal information will be used by our group leaders to identify you and ensure your safety during the trip.
• Depending on your destination and services being booked for you, we may be required by the supplier to provide certain types of personal information in order to secure the booking. We may also be legally required by local laws and governments to provide travel documentation such as passport details or a passport scan.
• Your contact details will be collected in order to manage our relationship with you, including updates about your booking, providing relevant information and any applicable tickets, handling feedback and complaints, and to contact you in the event of an emergency.

Other than where it is in your vital interests or required or permitted by relevant laws, medical/health information can only be used by Intrepid with your consent.

Support Services

We share your personal information with third parties that help us operate, provide, improve, integrate, customize, support and market our products and services. This includes the following:

• IT Service Providers: We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, support and troubleshooting for quality assurance purposes, payment processing, analysis and other services for us, which may require them to access or use information about you.
• Marketers: We work with a global network of partners who help us market and promote our products (for example, by providing consulting and sales services), who send marketing material for us, generate leads and resell our services.
• Research: We use third parties to assist us with research and analytics, including surveys, interviews and other data gathering, including in respect of the Intrepid Foundation activities. We may share your information with these partners in connection with their services.

We seek to ensure that your information is protected at all times, including that these third parties have agreed confidentiality restrictions and only use any personal information we share with them or which they collect on our behalf solely for the purpose of providing the contracted service to us.